If you're having issues sending AOL Mail, information technology could be caused by a few things, however most of the issues tin can be stock-still with a couple quick troubleshooting steps.

My sent folder contains emails I didn't send

If your contacts are getting emails yous didn't send, your sent folder is total of messages you didn't transport, or you're missing folders, it could be a sign that your business relationship has been compromised or hacked.

If you notice these signs, you lot may also stop up having problems with sending or composing mail. Once you lot've secured your business relationship and inverse your password, information technology should aid to resolve the additional issues with your account.

Fix issues with being unable to send e-mail

If yous're having problems sending mail, there are a few troubleshooting steps y'all can take to set up the trouble. Exist aware that some of these steps volition cause y'all to lose your place on this help page, so y'all may desire to print these instructions or save this folio in your bookmarks.

Restart your estimator:

If y'all haven't shut downwards your computer in a while, nosotros recommend that you begin troubleshooting past restarting your calculator. This will help to clear the internal memory of your calculator (RAM) and will often resolve many bug.

Utilize a different browser:

If you're using an older or outdated browser, such every bit Net Explorer, you may need to access AOL Mail from a dissimilar browser. If you don't have an updated or supported browser installed on your calculator, you'll need to update your existing browser or download a new one.

Bank check your display name:

If you lot have any combination of "AOL" in your display name, the message won't become through. It is especially of import to check your Mail service settings for this if your account has been recently compromised, as hackers volition often modify your name to make it harder for you lot to use your account normally even after it's secured.

Clear your browser's cache

Clear your browser'southward cache to reset your browser dorsum to its clear land. Doing this will wipe out all the little unwanted bits of info that have been stored in your browser, resetting it and making it overall run amend.

Disable pop-up blocking software:

Y'all may demand to temporarily disable your popular-up blocking software or add AOL to your allowlist.

While you'll need to contact your software vendor for specifics instructions for your software, nearly browsers will permit you a temporary bypass by belongings down the Shift key as yous click web site links.

Disable firewall using McAfee Net Security Suite:

A firewall prevents hackers from accessing your estimator online, which prohibits them from stealing your sensitive info or infecting your computer. While yous should keep the firewall active most of the fourth dimension, temporality turning it off tin can exist helpful when trying to decide what is causing issues with your estimator.

While y'all volition need to check out the software's website for instructions for most firewall providers, if you lot're using McAfee Internet Security Suite from AOL, yous tin find out more through our assist folio.

Fix problems with epitome challenges when sending post

If you run across an image challenge question when sending mail, yous should just be able to consummate the claiming then ship mail. If, however, yous correctly answer the image challenge and still can't send mail, information technology could be a sign of a more serious outcome with your account, which may crave additional steps to secure your business relationship.

Fix issues with images not showing for post recipients

Enable Rich Text/HTML:

If your Mail settings don't accept Rich Text or HTML enabled, y'all could have problems with viewing images in forwarded emails. These settings can be enabled from the Mail Settings folio.

Send paradigm equally an attachment:

If you lot've sent an paradigm in an email, but your recipient didn't receive information technology there may have been a trouble with the mode the file was sent. You lot'll need to download the image, then transport information technology as attachment to your contact.